Chatbiz
Bandung-built WhatsApp Business API platform for Indonesian SMEs
Chatbiz is a Bandung-based, Y Combinator-backed WhatsApp Business API platform, best for Indonesian SMEs that want an affordable no-code chatbot and shared inbox on WhatsApp. Plans start around IDR 99,000/month with a free trial. It focuses solely on WhatsApp and the Indonesian market, without the multi-channel or multi-country reach of larger BSPs like Wati.
- ✓Low entry price (around IDR 99,000/month) versus USD-priced regional competitors
- ✓Official Meta WhatsApp Business API access with verified BSP status
- ✓No-code chatbot builder needs no developer to set up
- ✓Y Combinator-backed, Indonesia-native product built for local SMEs
- ×Indonesia-only — no stated presence in other SEA markets
- ×WhatsApp-only; no LINE, Instagram, or Facebook Messenger channel in one inbox
- ×Smaller company (reported around $125K raised) than regional BSP competitors
- ×Limited public documentation of enterprise-tier features and pricing
About Chatbiz
Chatbiz is a WhatsApp Business API and no-code chatbot platform built by PT Pemuda Inovasi Teknologi, an Indonesian company founded in 2018 in Bandung and backed by Y Combinator. It gives Indonesian small and medium businesses an official WhatsApp Business API connection with a drag-and-drop chatbot builder, broadcast messaging, and a shared team inbox, aimed at businesses automating customer support and sales without hiring developers.
Key Features
Best For
Southeast Asia Fit
Chatbiz is one of dozens of Indonesian WhatsApp Business API resellers, but it differentiates on price and simplicity: plans start around IDR 99,000/month (roughly USD 6), well below Singapore- or India-headquartered BSPs like Wati or Gupshup that price primarily in USD. Being Bandung-based and Y Combinator-backed, it is built specifically for the Indonesian SME segment rather than adapted from a global product, though it lacks the multi-channel (Instagram, LINE) reach of larger regional competitors.
- Thailand fit
- Low (Indonesia-focused, no Thai/LINE support)
- SEA localization
- Indonesia-only
- Indonesia
Integrations
- Messaging
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The questions operators actually ask.
What is Chatbiz?
Chatbiz is a WhatsApp Business API and chatbot automation platform built by PT Pemuda Inovasi Teknologi, an Indonesian company based in Bandung.
How much does Chatbiz cost?
Plans start at around IDR 99,000/month, with a free trial available before committing to a paid plan.
Does Chatbiz support channels other than WhatsApp?
No, Chatbiz is focused specifically on the official WhatsApp Business API rather than a multi-channel inbox.