Epicor
Enterprise ERP for manufacturers, with five direct Southeast Asian offices and its APAC headquarters in Malaysia
Epicor is a US enterprise ERP vendor with more than 23,000 customers in 150+ countries and five direct Southeast Asian offices — Malaysia, Singapore, Indonesia, Thailand and Vietnam — with its APAC headquarters in Malaysia. In SEA it sells one ERP, Epicor Kinetic, aimed at discrete and make-to-order manufacturers; Prophet 21 is an ANZ-only distribution product and iScala is legacy and no longer sold. Pricing is quote-based: Epicor publishes no price list and its /pricing URL returns 404. It is the enterprise alternative to SEA-built ERPs such as HashMicro, AutoCount and Odoo, which generally compete on price and local statutory formats.
- ✓Five direct offices across SEA — Malaysia, Singapore, Indonesia, Thailand and Vietnam — with the APAC headquarters and most regional support staff in Malaysia
- ✓Manufacturing depth from a product built for the industry rather than adapted to it
- ✓A Vietnamese-language site, which most global ERP vendors selling into SEA do not publish
- ✓Deployment choice — cloud, on-premises or hybrid — which still matters to SEA manufacturers with data-residency constraints
- ×No published pricing of any kind — Epicor publishes no rate card and cost varies with each customer's requirements, so a budget cannot be sized without entering a sales conversation
- ×No Thai or Bahasa Indonesia site — those markets are served in English, and Vietnamese is the only Southeast Asian language Epicor publishes in
- ×Epicor's own website does not surface its Indonesian or Vietnamese offices: the office finder returns nothing for either, and the Vietnamese site's own office page returns zero results. Epicor says a website restructure is underway to fix this, expected within about six months of September 2026
- ×Thai e-Tax Invoice / e-Receipt is not yet supported — Epicor says it is on the roadmap for 2027, so a Thai manufacturer needs a workaround until then. And none of Epicor's SEA e-invoicing coverage is published on its website; everything this page records on it came from the vendor by email, which SEA-built competitors document openly
About Epicor
Epicor Software Corporation is a US enterprise software vendor serving more than 23,000 customers across 150+ countries. In Southeast Asia it concentrates on manufacturing and distribution, and the product it sells there is Epicor Kinetic — an industry-specific ERP built to connect production, supply chain and financial operations for discrete and make-to-order manufacturers. Epicor runs five direct offices in the region — Malaysia, Singapore, Indonesia, Thailand and Vietnam — with Malaysia acting as its APAC headquarters and carrying most of the regional support team. Singapore, Malaysia and Thailand are the long-established offices; Indonesia and Vietnam were opened within the last five to ten years.
Key Features
Best For
Southeast Asia Fit
Epicor is the enterprise end of the SEA ERP market, and the regional picture is more specific than a global vendor's usually is. It runs five direct offices — Malaysia, Singapore, Indonesia, Thailand and Vietnam — with Malaysia as the APAC headquarters and the bulk of regional support; Singapore, Malaysia and Thailand are long-established, Indonesia and Vietnam opened within the last five to ten years. ⚠️ That footprint is not what Epicor's own website shows. The office finder returns three SEA offices and nothing for Indonesia or Vietnam, and the Vietnamese-language site's office page answers "Kết quả 0" — no offices for the selected country. Epicor's APAC marketing confirmed the five offices directly and says a website restructure is underway, expected within roughly six months of September 2026. Until then, a buyer researching Epicor in Jakarta or Ho Chi Minh City will find no local presence on the vendor's own site, which is a findability problem rather than an absence. The product picture is narrower than the global catalogue suggests: Kinetic is the ERP Epicor sells here. Prophet 21, its distribution ERP, is an ANZ product and is not sold in Asia, so SEA distributors run on Kinetic. iScala is legacy and no longer sold, with customers migrating to Kinetic, although its product page is still live. Pricing is quote-based — Epicor publishes no rate card and /pricing returns 404 on both the global and Singapore sites — which places it in a different bracket from the SEA-built ERPs it competes against, where HashMicro, AutoCount and Odoo partners generally win on price and on local statutory formats and Epicor's case rests on manufacturing depth and on being the system a multinational parent already runs. The SEA compliance layer buyers ask about first is mostly covered, but you would not know it from Epicor's website, which publishes nothing on it. Epicor's APAC marketing team confirmed to us by email on 23 September 2026 that Kinetic handles Malaysia's LHDN MyInvois and Singapore's InvoiceNow through its Storecove integration, Indonesian e-Faktur through the Indonesia country-specific functionality (CSF) pack, and Vietnamese e-invoicing through the Vietnam CSF plus a locally built solution from its partner Data V Tech, because Vietnam has no single government-mandated e-invoice format. Thailand is the gap: the Thailand CSF covers Thai VAT, legal numbering, tax documents, AR tax receipts, withholding tax and local reporting, but e-Tax Invoice and e-Receipt support is on Epicor's roadmap for 2027, not shipped. Every one of those statements is vendor-confirmed rather than verified against a published page, and is labelled that way here.
- SEA
- Singapore
- Malaysia
- Thailand
- Indonesia
- Vietnam
Integrations
- Other
- Storecove
Customers & Partners
As published by Epicor on its own site, checked 2026-09-11. These are the vendor's claims, not our verification.
- Thong Guan Industries Berhad — Malaysian packaging manufacturer
- Crusk Assembler Sdn Bhd — Malaysian contract assembler
- PT Mowilex Indonesia — Indonesian paint and coatings manufacturer
- PT Bintang Chemical Indonesia — Indonesian chemicals distributor
- Tawada Healthcare
- Essons Global Industrial Co. Ltd
- O.E.I Group of Companies
- HS Aerosystem
- PTI Engineered Plastics
Sources: www.epicor.com/en/resources/videos/manufacturing/thong-guan-industries-berhad-customer-success-story/ · www.epicor.com/en/resources/success-stories/manufacturing/crusk-assembler-sdn-bhd/ · www.epicor.com/en/resources/success-stories/manufacturing/pt.-mowilex-indonesia · www.epicor.com/en/resources/success-stories/manufacturing/pt-bintang-chemical-indonesia/ · www.epicor.com/en/resources/videos/manufacturing/tawada-healthcare/ · www.epicor.com/en/resources/videos/manufacturing/essons-global-industrial/ · www.epicor.com/en/resources/videos/manufacturing/o-e-i-group-of-companies/ · www.epicor.com/en/resources/videos/manufacturing/hs-aerosystem/ · www.epicor.com/en/resources/videos/manufacturing/pti-engineered-plastics/
This profile was researched and written with AI from Epicor's public pages, and AI assistants quote pages on this site. Something wrong or out of date? Email [email protected] with this page and a public source. Corrections are free, for every listing.
How listings and corrections work →- ↗Epicor's APAC marketing director confirmed by email on 2026-09-11 that Epicor operates five direct Southeast Asian offices — Malaysia, Singapore, Indonesia, Thailand and Vietnam — with Malaysia as the APAC headquarters and most regional support; that Indonesia and Vietnam were established within the last five to ten years; that Prophet 21 is not sold in Asia (ANZ only); that iScala is a legacy product no longer sold; that Ascend is a migration programme rather than a product; and that a website restructure is underway to fix the office and regional-site findability problems recorded hereverified 2026-09-11
- ↗Epicor's APAC marketing director confirmed by email on 2026-09-23 how Kinetic handles SEA e-invoicing: Malaysia MyInvois via a Storecove integration that supports LHDN clearance and reporting; Indonesian e-Faktur as part of the Indonesia country-specific functionality (CSF); Vietnam via a Vietnam CSF covering local invoice/VAT and statutory reporting plus a locally developed e-invoicing solution from partner Data V Tech, because Vietnam has no single mandated e-invoice format; Thailand partial — the Thailand CSF covers VAT, legal numbering, tax documents, AR tax receipts, withholding tax and local reporting, with e-Tax Invoice / e-Receipt support on the roadmap for 2027; Singapore InvoiceNow supported through Storecove, currently in early-adopter mode ahead of the 2027 requirement. Vendor-provided; not published on epicor.comverified 2026-09-23
- ↗Epicor lists an English-language 'Epicor South East Asia' site 'Serving Singapore, Malaysia, Indonesia and Thailand', and a separate 'Epicor Vietnam' site in Vietnamese; the same page states Epicor has customers in more than 150 countriesverified 2026-09-10
- ↗Epicor's office finder holds 31 offices worldwide; its three Southeast Asian entries are Singapore (176 Orchard Road, The Centrepoint, #05-05), Selangor Malaysia (Uptown 5, Damansara Uptown, Petaling Jaya) and Bangkok Thailand (944 Mitrtown Office Tower, 25th Floor, Rama IV Road). Indonesia is not among the country filter optionsverified 2026-09-10
- ↗Epicor's Vietnamese-language office page loads with the Vietnam filter applied and returns "Kết quả 0" with the message that no offices could be found for the selected country — so Epicor lists no office in Vietnam despite publishing a Vietnamese site and offering Vietnam as a filter optionverified 2026-09-11
- ↗Epicor's Singapore site states 150+ countries, 23K customers and 2.3M+ daily users, and publishes no pricing; https://www.epicor.com/en-sg/pricing/ and https://www.epicor.com/en/pricing/ both return HTTP 404verified 2026-09-10
- ↗Epicor describes Kinetic as a global cloud ERP 'designed for and with manufacturers', 'Specialized for discrete, make-to-order manufacturing', with cloud, on-premises and hybrid deployment, at release 2026.100; Epicor Prism Business Communications is described as the industry's first ERP AI agent with outcomes-based pricingverified 2026-09-10
- ↗Epicor positions Prophet 21 as 'the only ERP designed by distributors for distributors'verified 2026-09-10
- ↗Epicor describes iScala as an ERP solution designed for SMBs that addresses multi-company deployments, cross-border trading and complianceverified 2026-09-10
- ↗Epicor Official Website
- ↗Epicor Pricing Plans
- ↗SEA Operational Audit 2026
"Verified" means read on the vendor's own published pages on the date shown. We do not run hands-on tests, and a statement a vendor confirmed to us directly is labelled as vendor-confirmed. Software-listing.com is independent and may earn affiliate commissions from some links.
Related Analysis & Guides
The questions operators actually ask.
Which Southeast Asian countries does Epicor have offices in?
Five: Malaysia, Singapore, Indonesia, Thailand and Vietnam. Malaysia is Epicor's APAC headquarters and carries most of the regional support team. Singapore, Malaysia and Thailand are the long-established offices; Indonesia and Vietnam were opened within the last five to ten years. Note that Epicor's own office finder does not currently surface the Indonesian or Vietnamese offices — Epicor confirmed them directly and says a website restructure is underway.
How much does Epicor cost in Southeast Asia?
Epicor publishes no pricing. Its /pricing URL returns 404 on both the global and Singapore sites, every product page routes to a demo request, and Epicor states that cost varies with each customer's requirements. So all pricing is quote-based. One exception in the line is Epicor Prism Business Communications, which Epicor describes as sold on outcomes-based pricing without stating a figure.
Which Epicor ERP is actually sold in Southeast Asia?
Only Epicor Kinetic. Prophet 21, Epicor's distribution-specific ERP, is sold in Australia and New Zealand but not in Asia, so Southeast Asian distributors run on Kinetic as well. Epicor iScala is a legacy product that is no longer sold, and its customers are migrating to Kinetic, although the iScala product page is still live on epicor.com.
Does Epicor handle Malaysian MyInvois or Vietnamese e-invoicing?
Yes to both, according to Epicor's APAC marketing team (confirmed by email on 23 September 2026; Epicor does not publish this on its website). Malaysia: Kinetic integrates with Storecove, which handles LHDN MyInvois clearance and reporting. Vietnam: Epicor ships a Vietnam country-specific functionality (CSF) pack covering local invoice and VAT reporting, and because Vietnam has no single government-mandated e-invoice format, its local partner Data V Tech supplies a locally developed e-invoicing solution for Kinetic customers. Epicor also confirmed Indonesian e-Faktur (inside the Indonesia CSF) and Singapore InvoiceNow (through Storecove, in early-adopter mode ahead of the 2027 requirement). Thailand is only partial — see the next question.
Does Epicor Kinetic support Thai e-Tax Invoice and e-Receipt?
Not yet. Epicor confirmed by email on 23 September 2026 that its Thailand country-specific functionality (CSF) covers Thai VAT, legal numbering, tax documents, AR tax receipts, withholding tax and local reporting, but that support for e-Tax Invoice / e-Receipt is on the roadmap for 2027. A Thai manufacturer that needs e-Tax Invoice today would have to bridge it outside Kinetic until that ships. This is vendor-stated, not verified against a published source.