Gorgias
Shopify-native customer support helpdesk with AI automation built for ecommerce brands across Southeast Asia
About Gorgias
Gorgias is a customer support helpdesk built specifically for Shopify merchants and ecommerce brands. Unlike general-purpose helpdesk tools, Gorgias pulls Shopify order data directly into support tickets, letting agents resolve order issues, process refunds, cancel orders, and update shipping details without leaving the support inbox. It is widely used by direct-to-consumer brands in Singapore, Malaysia, Thailand, and the Philippines. Gorgias includes AI automation for the most common ecommerce support queries — order status, return requests, and product questions — reducing first-response time significantly during high-volume periods. Revenue attribution per support ticket helps brands understand the commercial impact of their support team. For SEA brands running Shopify stores and managing customer communications across Instagram, Facebook, and email simultaneously, Gorgias unifies those channels into one structured inbox.