Ivosights
Jakarta-based AI customer engagement platform combining an omnichannel contact center, chatbot, and social listening
Ivosights is a Jakarta-based (founded 2016) AI customer engagement platform, best for Indonesian enterprises and contact centers that want omnichannel support (Sociomile), an AI chatbot (SocioBot), and social listening (Ripple10) from a single local vendor rather than several global point tools. It manages engagement for 100+ brands and was named a Top 25 APAC Customer Experience Management provider in 2017. It is Indonesia-only with no published self-serve pricing.
- ✓Combines omnichannel support, AI chatbot, and social listening in one Jakarta-built platform
- ✓Manages 100+ brands with an established domestic track record since 2016
- ✓APAC CIO Outlook Top 25 Customer Experience Management recognition (2017)
- ✓Sociomile Voice adds telephony without switching to a separate vendor
- ×No public pricing published for Sociomile, SocioBot, or Ripple10
- ×Indonesia-only; no stated coverage of other SEA markets or languages
- ×Industry recognition cited (2017) is dated relative to more recent regional AI customer-engagement entrants
- ×No public affiliate or partner program found
About Ivosights
Ivosights is a Jakarta-headquartered customer engagement company founded in 2016, based in Tebet, South Jakarta. Its core products are Sociomile, an omnichannel contact center that unifies chat, social, and voice support with an AI chatbot layer called SocioBot, and Ripple10, a social listening and crawling engine originally launched in 2015 for sentiment tracking and competitor monitoring. The company manages engagement for more than 100 brands and was named a Top 25 Customer Experience Management Solution provider in Asia Pacific by APAC CIO Outlook in 2017.
Key Features
Best For
Southeast Asia Fit
Ivosights bundles omnichannel support, an AI chatbot, and social listening into one Jakarta-built platform rather than requiring Indonesian businesses to stitch together separate global tools for each function. Its stated 100+ managed brands and a 2017 APAC-wide industry recognition point to an established domestic customer-experience vendor, though its public footprint remains Indonesia-specific with no stated expansion into other SEA markets.
- Thailand fit
- None (Indonesia-focused, no stated Thailand presence)
- SEA localization
- Indonesia-only
- Indonesia
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Related Analysis & Guides
The questions operators actually ask.
What is Ivosights?
Ivosights is a Jakarta-based customer engagement company offering Sociomile (an omnichannel contact center with the SocioBot AI chatbot) and Ripple10 (a social listening engine), managing engagement for 100+ brands.
Where is Ivosights based?
Ivosights is headquartered in Tebet, South Jakarta, Indonesia, and was founded in 2016.
Does Ivosights offer an AI chatbot?
Yes. SocioBot is Ivosights' AI chatbot, built into the Sociomile omnichannel platform to automate repetitive customer responses.