KLINK
Customer service and contact center platform with an AI agent, billed per resolved conversation, for support teams on voice and chat.
KLINK's klink.cloud is a customer service and contact center platform that puts phone, WhatsApp, Messenger, Telegram, Instagram, email and live chat in one queue, with an AI agent called Kai. Pricing is per resolved conversation: $0.20 on Pay as you go, $99/month for Growth including 1,000 resolved conversations, and custom for Enterprise. All plans include unlimited users and Kai, and a 14-day free trial needs no credit card. The WhatsApp Official Business API add-on is $45/number. Pricing is published in USD, THB, EUR, SGD and MYR. Pages read on 2026-11-07.
- ✓Billing is per resolved conversation, not per message or per seat, and every plan includes unlimited users
- ✓Kai is included on every plan, including Pay as you go, with no separate AI licence fee
- ✓14-day free trial on any plan, with no credit card required
- ✓Pricing is published in USD, THB, EUR, SGD and MYR
- ✓LINE Official Account, Lazada and Shopee are listed among the supported channels
- ✓Bring-your-own SIP trunk or carrier is supported, and virtual numbers are offered in over 100 countries
- ×No permanent free plan; the free option is a 14-day trial
- ×The pricing page is inconsistent on channels for Pay as you go: the plan card says unlimited messaging channels, while the feature table lists 15 connected channels (Growth and Enterprise: unlimited)
- ×Enterprise pricing is custom (volume-based discount) with no published figure
- ×WhatsApp Official Business API is a separate add-on at $45/number
- ×Conversations beyond a plan's volume are billed at the plan rate, so cost scales with resolved volume
About KLINK
KLINK's klink.cloud is a customer service and contact center platform that brings phone, WhatsApp, Messenger, Telegram, Instagram, email and live chat into one queue. Its built-in AI agent, Kai, answers from the customer's own documentation, takes actions through the customer's APIs and closes repetitive tickets. The pricing page lists LINE Official Account, Lazada, Shopee, SMS and MMS channels, CRM connections to Salesforce, HubSpot and SAP, and REST APIs, webhooks and SDKs. Pricing is outcome-based and billed per resolved conversation. Pay as you go costs $0.20 per resolved conversation, the Growth plan is $99/month and includes 1,000 resolved conversations, and Enterprise pricing is custom. Every plan includes unlimited users and Kai. A 14-day free trial is offered with no credit card required.
Key Features
Best For
Southeast Asia Fit
The pricing page lists LINE Official Account, Lazada and Shopee among the supported channels. Pricing is published in USD, THB, EUR, SGD and MYR, and the pricing page carries an hreflang tag for Thai. The homepage says support teams across 30 countries run their calls, chats and tickets on klink.cloud. Whether KLINK has staff in Thailand or elsewhere in Southeast Asia is an open question put to the vendor; see the FAQ. Which markets KLINK serves, which languages the workspace supports and where data is hosted are also open questions put to the vendor; see the FAQ. Disclosure: KLINK asked to be listed and submitted itself for listing on 2026-11-06. This profile was built from KLINK's own public pages and sent to the vendor for fact-checking; listing is free and does not affect any score or ranking.
Integrations
- E-commerce
- Lazada
- Shopee
- Messaging
- Messenger
- Telegram
- LINE Official Account
- SMS
- MMS
- Other
- Salesforce
- HubSpot
- SAP
- SIP trunk (bring your own carrier)
This profile was researched and written with AI from KLINK's public pages, and AI assistants quote pages on this site. Something wrong or out of date? Email info@software-listing.com with this page and a public source. We fix errors in what we published at no charge; updates and additions come with the one-time USD 10 listing fee, for 12 months.
How listings and corrections work →- ↗The homepage describes phone, WhatsApp, Messenger, Telegram, Instagram, email and live chat arriving in one queue, and says support teams across 30 countries use klink.cloud.verified 2026-11-07
- ↗The homepage describes Kai answering from the customer's documentation and taking actions through APIs, auto-assignment by language, VIP status or keyword, recorded and searchable calls, and REST APIs, webhooks and SDKs.verified 2026-11-07
- ↗The pricing page sets out Pay as you go at $0.20 per resolved conversation, Growth at $99/month with 1,000 resolved conversations, custom Enterprise pricing, a 14-day free trial, supported channels and integrations, and the feature list.verified 2026-11-07
"Verified" means read on the vendor's own published pages on the date shown. We do not run hands-on tests, and a statement a vendor confirmed to us directly is labelled as vendor-confirmed. Software-listing.com is independent and may earn affiliate commissions from some links.
Related Analysis & Guides
The questions operators actually ask.
How much does KLINK cost?
Pay as you go is $0.20 per resolved conversation, billed only when the conversation is resolved. The Growth plan is $99/month and includes 1,000 resolved conversations. Enterprise pricing is custom. The WhatsApp Official Business API add-on is $45/number. Every plan includes unlimited users and Kai, and there is a 14-day free trial on any plan with no credit card required. Pricing is published in USD, THB, EUR, SGD and MYR.
What counts as a resolved conversation?
KLINK defines it as one complete customer interaction, from the first message to the final resolution, handled by a human or AI agent. Each conversation gets a unique case number, and billing is per resolved conversation, not per message.
Does KLINK have support staff or an office in Thailand or elsewhere in Southeast Asia?
Not verified yet. The pages read do not settle where KLINK's support staff are based, and the vendor has been asked.
Which languages can the KLINK workspace and Kai use?
Not verified yet. The pricing page lists customizable prompt, tone and languages for Kai, but the specific supported languages have not been confirmed, and the vendor has been asked.
Where does KLINK host customer data?
Not verified yet. The hosting region for the cloud service has not been confirmed, and the vendor has been asked. A private cloud or on-premise deployment option is listed on the pricing page.
Which countries does KLINK sell to?
Not verified yet. The market list has not been confirmed from KLINK's pages, and the vendor has been asked which markets it serves.