Proto
Multilingual AI customer experience platform with Tagalog, Cebuano, and Taglish agents hosted in the Philippines
Proto is a multilingual AI customer experience platform best for Philippine banks, regulators, and hospital networks that need agents speaking Tagalog, Cebuano, and Taglish with data hosted locally in the Philippines. Its SEA edge is proprietary NLP for underserved local languages plus WhatsApp Business Tech Provider status, used by Bangko Sentral ng Pilipinas, the SEC of the Philippines, and The Medical City. Caveat: it is enterprise-focused with custom pricing, so very small businesses may find lighter chatbots cheaper.
- ✓Proprietary NLP for Tagalog, Cebuano, and Taglish with mid-conversation language switching
- ✓Locally hosted in the Philippines for data residency and regulator compliance
- ✓Strong enterprise certifications (ISO 27001, SOC 2 Type II, HIPAA, GDPR)
- ✓Official WhatsApp Business Tech Provider and Meta Business Partner
- ×Enterprise-focused with custom pricing and no public free tier
- ×Heavier deployment than plug-and-play SME chatbots
- ×Best value realized at contact-center scale rather than single-operator shops
About Proto
Proto is an AI customer experience (AICX) platform that runs multilingual AI agents for contact centers, with a Philippines office in BGC, Taguig and a Southeast Asia delivery hub in Kuala Lumpur. It supports underserved local languages including Tagalog, Cebuano, and Taglish with automatic mid-conversation language switching, and is deployed across WhatsApp, Facebook Messenger, and SMS. Philippine clients include Bangko Sentral ng Pilipinas, the Securities and Exchange Commission of the Philippines, Healthway Medical Network, PhilCare, and The Medical City.
Key Features
Best For
Southeast Asia Fit
Proto is one of the few enterprise AI agent platforms with proprietary NLP for Philippine languages (Tagalog, Cebuano, Taglish) and local hosting in the Philippines for data residency, which is why it is deployed by Bangko Sentral ng Pilipinas, the SEC of the Philippines, and major Manila hospital networks. Its WhatsApp Business Tech Provider status fits SEA messaging habits where WhatsApp and Messenger dominate.
- Global
- SEA
- Philippines
Integrations
- Messaging
- Facebook Messenger
- SMS
- Viber
- Other
- Voice / IVR
- Webhook
- REST API
- Livechat
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Related Analysis & Guides
The questions operators actually ask.
Does Proto support Tagalog and Taglish?
Yes. Proto built proprietary NLP for Tagalog, Cebuano, and Taglish, with automatic mid-conversation language detection and switching, which is the main reason Philippine banks and government agencies choose it.
Is Proto data hosted in the Philippines?
Yes. Proto offers local hosting in the Philippines, which supports data residency requirements for regulators and public-sector clients such as Bangko Sentral ng Pilipinas and the SEC of the Philippines.
Which messaging channels does Proto support?
Proto is an official WhatsApp Business Tech Provider and Meta Business Partner, deploying agents across WhatsApp, Facebook Messenger, SMS, livechat, and voice.