Mekari Qontak
Official WhatsApp Business API and omnichannel CRM for Indonesian SMEs
Mekari Qontak is an Indonesian omnichannel CRM and official WhatsApp Business API provider, best for SMEs that sell and support over WhatsApp. Its edge is a CRM and inbox built around the official WhatsApp API plus marketplace channels, from about USD 25 per user a month. Caveat: solo sellers can start with free WhatsApp Business first.
- ✓Official WhatsApp API with multi-agent access and verification
- ✓CRM and inbox built around how SEA buyers actually chat
- ✓Connects marketplace and social channels in one place
- ✓Backed by the Mekari software ecosystem
- ×Priced per user, which adds up for bigger teams
- ×WhatsApp conversation fees are charged on top
- ×Strongest fit is Indonesia-centric
- ×More than solo sellers need at the start
About Mekari Qontak
Mekari Qontak is an Indonesian omnichannel CRM and customer-engagement platform and an official Meta WhatsApp Business API provider. It unifies WhatsApp, Instagram, Shopee, Tokopedia, and other channels in one inbox, routes chats to agents or an AI chatbot, and records conversations as deals in the CRM. Part of the Mekari business-software group, it is aimed at sales and support teams that run most of their customer conversations through WhatsApp.
Key Features
Best For
Southeast Asia Fit
In Indonesia most buying conversations happen on WhatsApp, not email, so a CRM that does not center chat misses where deals actually move. Mekari Qontak is an official WhatsApp API provider with the CRM and inbox built around it, plus marketplace channels Indonesian sellers rely on. It fits SMEs with a real sales or support team; solo sellers can start with free WhatsApp Business before paying per agent.
- SEA
- Indonesia
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Related Analysis & Guides
Expert Guides Recommending Mekari Qontak
The questions operators actually ask.
Is Mekari Qontak an official WhatsApp provider?
Yes. It is an official Meta WhatsApp Business API provider, so businesses get verified profiles and compliant multi-agent messaging.
How much does Qontak cost?
Service and sales suites start around IDR 400,000 per user a month (roughly USD 25), with broadcast and custom enterprise tiers; WhatsApp conversation fees apply separately.
What channels does it connect?
WhatsApp, Instagram, and marketplaces such as Shopee and Tokopedia, all in one omnichannel inbox tied to the CRM.