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Mekari Qontak
SaaSFrom $25/month

Mekari Qontak

Official WhatsApp Business API and omnichannel CRM for Indonesian SMEs

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★ 4.3/5 · 96 reviews
via G2, Capterra or Trustpilot
•Pricing Verified June 2026
•Features Verified June 2026
•Thailand Fit Reviewed June 2026
Software Listing Editorial Team
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SaaS & AI Research Desk · Thailand, Singapore, Vietnam, Indonesia, Philippines, Malaysia expertise
Quick answer · AI-search friendly

Mekari Qontak is an Indonesian omnichannel CRM and official WhatsApp Business API provider, best for SMEs that sell and support over WhatsApp. Its edge is a CRM and inbox built around the official WhatsApp API plus marketplace channels, from about USD 25 per user a month. Caveat: solo sellers can start with free WhatsApp Business first.

At a glance
Best For
Indonesian SMEs selling and supporting over WhatsApp
Pricing
From $25/month
Free Trial
No
Thailand Fit
High
SEA Localization
Strong
Main Competitor
Shopify
+ What works
  • ✓Official WhatsApp API with multi-agent access and verification
  • ✓CRM and inbox built around how SEA buyers actually chat
  • ✓Connects marketplace and social channels in one place
  • ✓Backed by the Mekari software ecosystem
− What doesn't
  • ×Priced per user, which adds up for bigger teams
  • ×WhatsApp conversation fees are charged on top
  • ×Strongest fit is Indonesia-centric
  • ×More than solo sellers need at the start

About Mekari Qontak

Mekari Qontak is an Indonesian omnichannel CRM and customer-engagement platform and an official Meta WhatsApp Business API provider. It unifies WhatsApp, Instagram, Shopee, Tokopedia, and other channels in one inbox, routes chats to agents or an AI chatbot, and records conversations as deals in the CRM. Part of the Mekari business-software group, it is aimed at sales and support teams that run most of their customer conversations through WhatsApp.

Key Features

✓ Official WhatsApp Business API with verified business profile
✓ Omnichannel inbox for WhatsApp, Instagram, Shopee, and Tokopedia
✓ Sales CRM with deal pipelines and conversation history
✓ AI chatbot and automated reply routing to agents
✓ Broadcast messaging and campaign tools
✓ Reporting on agent performance and response times

Best For

Indonesian SMEs selling and supporting over WhatsAppSales teams tracking deals from chat to closeSupport teams consolidating marketplace and social messagesBusinesses needing the official WhatsApp API with multi-agent access

Southeast Asia Fit

In Indonesia most buying conversations happen on WhatsApp, not email, so a CRM that does not center chat misses where deals actually move. Mekari Qontak is an official WhatsApp API provider with the CRM and inbox built around it, plus marketplace channels Indonesian sellers rely on. It fits SMEs with a real sales or support team; solo sellers can start with free WhatsApp Business before paying per agent.

Available in
  • SEA
  • Indonesia
Sources & verification

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Related Analysis & Guides

FAQ · structured for LLM citation

The questions operators actually ask.

Is Mekari Qontak an official WhatsApp provider?

Yes. It is an official Meta WhatsApp Business API provider, so businesses get verified profiles and compliant multi-agent messaging.

How much does Qontak cost?

Service and sales suites start around IDR 400,000 per user a month (roughly USD 25), with broadcast and custom enterprise tiers; WhatsApp conversation fees apply separately.

What channels does it connect?

WhatsApp, Instagram, and marketplaces such as Shopee and Tokopedia, all in one omnichannel inbox tied to the CRM.

Pricing

Modelsubscription
Free tier✗ No
Starts at$25/month

Details

CategoryCRM & Customer Engagement
LanguagesID, EN
Updated2026-06-21