AiChat
Singapore-built agentic conversational AI for WhatsApp, Messenger, and Instagram commerce
AiChat is an enterprise conversational AI platform best for Singapore and Malaysia brands that need omnichannel automation across WhatsApp, Messenger, Instagram DM, and LINE. Its SEA edge is official WhatsApp Business Solution Partner status and a live WhatsApp Pay integration built with a Singapore telecom operator, plus AI Assist tooling that keeps human agents in the loop for escalations. Caveat: pricing is not published, so teams must contact sales for a quote rather than self-serve signup for paid tiers.
- ✓Official WhatsApp Business Solution Partner with WhatsApp Pay live in Singapore
- ✓Single dashboard across WhatsApp, Messenger, Instagram DM, and LINE
- ✓AI Assist mode lets live agents take over flagged conversations
- ✓Shopify and Magento integrations support in-chat checkout
- ×Pricing is not published and requires a sales quote
- ×Deepest regional presence is Singapore and Malaysia rather than all of SEA
- ×Enterprise focus means smaller merchants may find onboarding heavier than self-serve tools
About AiChat
AiChat is a conversational AI platform headquartered in Singapore, providing omnichannel chatbot and marketing automation for enterprise brands across Southeast Asia. Its AVA AI agent connects WhatsApp Business Platform, Facebook Messenger, Instagram DM, LINE, and web chat under one dashboard, handling lead capture, FAQ automation, and in-chat commerce. AiChat is an official WhatsApp Business Solution Partner and has deployed WhatsApp Pay integrations with telecom operators in Singapore.
Key Features
Best For
Southeast Asia Fit
AiChat is headquartered in Singapore and built its omnichannel automation around the messaging apps SEA consumers actually use, WhatsApp, Messenger, Instagram DM, and LINE, rather than email or SMS. It holds official WhatsApp Business Solution Partner status and has shipped a live WhatsApp Pay integration with a Singapore telecom operator. Caveat: pricing is quote-based rather than published, so cost comparison against self-serve SEA chatbot tools requires a sales conversation.
- Singapore
- Malaysia
- Indonesia
- SEA
Integrations
- E-commerce
- Shopify
- Magento
- Messaging
- WhatsApp Business Platform
- Facebook Messenger
- Instagram DM
- LINE
- Payment
- WhatsApp Pay
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Related Analysis & Guides
The questions operators actually ask.
Does AiChat support WhatsApp Pay?
Yes. AiChat is an official WhatsApp Business Solution Partner and has deployed a WhatsApp Pay integration with a Singapore telecom operator, letting customers complete payment inside the chat.
Which messaging channels does AiChat cover?
AiChat unifies WhatsApp Business Platform, Facebook Messenger, Instagram DM, and LINE in one dashboard, alongside web chat, so SEA brands can automate replies without switching tools per channel.
Is AiChat free to try?
AiChat offers a free sign-up with no credit card required to build and test conversation flows, while paid enterprise tiers are quote-based.