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Tidio
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Tidio

AI-powered live chat and chatbot for Shopify stores handling high customer volumes in Southeast Asia

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⭐ 4.5/5 · 2,850 reviews
via G2, Capterra or Trustpilot

About Tidio

Tidio is a live chat and AI chatbot platform built for ecommerce businesses. Its AI agent, Lyro, resolves up to 70% of customer queries automatically without human intervention — handling order status checks, refund requests, product questions, and FAQs around the clock. Tidio integrates natively with Shopify, WooCommerce, and Wix, and is widely used by online stores in Thailand, Malaysia, and Indonesia to provide 24/7 customer support in multiple languages without adding headcount. The unified inbox combines live chat, email, and Messenger into a single interface, making it practical for small ecommerce teams managing customer communications across multiple channels. For SEA merchants running Shopify stores during high-traffic sale periods like 11.11 or Songkran campaigns, Lyro's automation reduces response backlog significantly.

Key Features

✓ Lyro AI agent that resolves up to 70% of customer queries automatically including order status, returns, and FAQs
✓ Native Shopify integration that pulls order data directly into support conversations
✓ Unified inbox consolidating live chat, email, Messenger, and Instagram into one interface
✓ Chatbot builder with pre-built ecommerce templates for abandoned cart recovery and order tracking
✓ Multilingual chat support for Thai, Indonesian, Malay, Vietnamese, and English conversations
✓ Analytics dashboard tracking chatbot resolution rates, response times, and customer satisfaction

Best For

Shopify merchants in Thailand, Malaysia, and Indonesia handling high customer message volumes without a large support teamEcommerce brands needing 24/7 automated order status and FAQ responses during off-hoursSmall to mid-size online stores replacing generic live chat with AI-first customer supportD2C brands managing multiple customer channels including email, chat, and social in one inbox

Pricing

Modelfreemium
Free tier✓ Yes
Starts at$29/month

Affiliate Program

Commission: 30%

Details

Categoryai-tools
Languagesen, th, id
Updated2026-05-14