SaaSFrom $15/monthAffiliate Program
Freshworks
Indian-rooted customer support, ITSM, and CRM SaaS used by SEA SMBs and mid-market for service desk and customer service
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⭐ 4.4/5 · 5,847 reviews
via G2, Capterra or Trustpilot
About Freshworks
Freshworks is a Chennai- and San Mateo-headquartered customer support, IT service management (ITSM), CRM, and marketing SaaS used by SEA SMBs, mid-market enterprises, and BPOs across Freshdesk (customer support), Freshservice (ITSM), Freshsales (CRM), and Freshmarketer (marketing automation). Used by 60,000+ companies including major SEA enterprises for customer service ticketing, IT help desk operations, and unified customer engagement.
Key Features
✓ Freshdesk customer support ticketing across email, chat, web, social, WhatsApp
✓ Freshservice ITSM with incident, change, problem, and asset management
✓ Freshsales CRM with pipeline tracking and AI-driven deal scoring
✓ Freshmarketer email and journey automation for SMB marketing
✓ AI-powered Freddy assistant for ticket routing, suggested responses, and analytics
✓ Integration with Slack, Microsoft Teams, Salesforce, Zoho, and major SaaS
Best For
SEA SMBs needing affordable customer support ticketing without enterprise pricingSEA mid-market IT teams running ITSM with ITIL-aligned workflowSEA BPOs handling multi-client customer service operationsSEA SaaS companies bundling support, sales, and marketing on one vendor
Pricing
Modelsubscription
Free tier✓ Yes
Starts at$15/month
Details
CategoryCustomer Support
LanguagesEN, ID, TH
Updated2026-05-06