A pet in Bangkok has no insurer. Neither does a pet in Jakarta, Manila or Ho Chi Minh City. Whatever the visit costs, the person holding the lead pays it, at the counter, before they leave.
That single fact explains most of the software behind that counter, including why you've never heard of it.
Start with the one figure that settles the category
Provet publishes from USD 99 per vet per month across 3,000-plus clinics in 45 countries, fine pricing where insurance backs the bill. ezyVet's US page starts at USD 260.50 a month on a six-month term, steep for one vet.
Here the numbers collapse. VetOps in the Philippines charges PHP 499 a month, whole clinic, three months free, hard to beat. Vetpresso in Thailand starts its yearly ladder at THB 12,000 for a small practice. VetHub in Indonesia runs IDR 200,000 a month for one user, IDR 300,000 for five, fine for one Jakarta outlet, tight past that. ApMedika undercuts everyone at IDR 149,000 a month, cheapest and thinnest on features.
PHP 499 is under USD 10. A three-vet clinic on Provet's rate pays close to USD 300 before anyone logs in, a thirty-to-one gap no localisation closes.
The budget gap is downstream of the missing payer
Human clinic software here gets its shortlist set by the payer: BPJS and SATUSEHAT in Indonesia, HMO claims in the Philippines. Assist.id's smart move is leading with those two Indonesian integrations; SeriousMD leans on HMO tracking, the right pitch for a Manila clinic chasing reimbursement.
Veterinary medicine has none of that: no BPJS for a cat, no HMO card for a labrador. Across every vendor site read, exactly one pet-insurance link turned up, kumoVet, linked with oyen Pet Insurance and Takaful in Malaysia. One, region-wide.
Revenue is capped by what a household will pay, and the budget follows. What's left is a long tail: Vettale and DRX in Thailand, VetHub and ApMedika in Indonesia, VetGo in Vietnam, Kreloses and kumoVet in Malaysia, VetOps and VetCloud in the Philippines. Most serve one country and quote no price.
So the software is a shop with a consulting room attached
If every baht and peso comes over the counter, the counter becomes the product.
DRX's Bangkok pricing page lists boarding and grooming beside medical records, sensible since that's where a Thai clinic earns its margin. Vettale's retail module (barcode scanning, a grooming queue, loyalty points) is comprehensive, though pricing is demo-only. VetOps folds grooming and boarding into its PHP 499 plan, the right call. VetGo pitches to "phòng khám, PetShop" alike; VetCloud ships grooming, lodging and confinement, both solid, both single-country.
Vetpresso goes furthest: a Thai chart of accounts, tax filings, and payroll handling withholding tax and social security, bolted onto a system that also tracks blood values. More than a single clinic needs, exactly what a multi-branch Bangkok operator pays for.
The global platforms sell records, booking and multi-location reporting. Provet adds an AI clinical agent; VETport is solid on Zoetis or IDEXX gear and forgettable otherwise; Shepherd's SOAP-first AI notes suit a solo vet who hates typing and little else. None lists a grooming bench: someone else owns that business.
None of these systems run a storefront, though pet food is a repeat purchase. EasyStore fills that gap well, treating the counter and the online order as one inventory, though the clinical record stays separate.
Who builds it tells you what you will get
In Southeast Asia, clinic-software companies build vet software as one more vertical. Vettale comes from Izpal Corporation in Bangkok, which also builds Cliniclive and Dentapop, and it shows: the shop-plus-clinic shape is native, not bolted on. kumoVet comes from Gocloud Technologies in Petaling Jaya, alongside kumoDent and kumoDoc, and the inheritance shows: multi-outlet inventory, loyalty points, tax documents, all built in.
In the West the lineage runs through diagnostics instead. ezyVet's site routes legal pages to idexx.com, useful on IDEXX hardware, irrelevant without it. Kreloses in Malaysia sits between both worlds, pulling Zoetis results while claiming LHDN e-invoicing, the more interesting pick for a clinic wanting both.
The recall is a vaccination, and it travels on whatever channel the country uses
Human clinic software runs on the six-month dental recall. Vet software runs on the annual vaccination, and the channel is national, not clinical.
Vettale sends over SMS and LINE; Vetpresso adds SMS and LINE, plus a printed certificate. VetGo builds around a QR-scannable slip pushed through Zalo. kumoVet sends over SMS, WhatsApp, LINE and email from one platform, the widest spread.
The Philippine systems stand apart: VetOps and VetCloud are SMS-only, and VetOps is blunt that SMS charges sit outside the PHP 499 fee. A few hundred reminders a month can beat the software bill.
Wati earns its place at one point: a group running campaigns across branches in a WhatsApp market, needing templated sends and a shared inbox. A clinic under USD 15 a month shouldn't bolt one on. If the system already sends WhatsApp natively, as kumoVet does, there's nothing left to buy.
What each vendor publishes
| System | Market | Published price |
|---|---|---|
| VetOps | Philippines | PHP 499/month, whole clinic |
| VetHub | Indonesia | IDR 200,000–300,000/month |
| ApMedika | Indonesia | IDR 149,000/month |
| Vetpresso | Thailand | THB 12,000–450,000/year |
| kumoVet, Vettale, DRX | Thailand, Malaysia | Quote only |
| Kreloses, VetGo, VetCloud | Malaysia, Vietnam, Philippines | Quote only |
| Provet | 45 countries | From USD 99/vet/month |
| ezyVet | US page | From USD 260.50/month |
| VETport, Shepherd | Global | Quote only |
Read from each vendor's page on 2026-08-18. The three cheapest systems are the three that publish; quote-only isn't expensive, it means you ask first.
What we could not verify
- aplikasiklinikhewan.com ranks for Indonesian searches, but the domain doesn't resolve. Leave it off any shortlist.
- DRX claims 1,300-plus clinics on its homepage; its About page states no count, so we've cited only its module list.
- No vendor here documents a national animal-health or microchip registry integration, the one thing that decides the sale in human clinic software.
How to shortlist without wasting a quarter
- Price the messaging separately. Vaccination volume times per-message cost is real, and one vendor bills it outside the subscription.
- Ask what happens to the shop. Expiry dates, grooming, boarding, treated as an afterthought means it wasn't built for this market.
- Get the price in writing and check dosing against your caseload. You can't weigh THB 49,000 against a number nobody will give you. Only Kreloses documents dosing to 0.01 ml plus exotic and equine support.
- Confirm the vendor exists. Registration, a changelog, a phone number that isn't a mobile.
None of this makes the regional products better software than the imports. It makes them the only ones priced for a business whose payer is a household. If your clinic is one of the rare ones carrying insured patients, the global platforms are worth the quote they'll make you ask for. Everyone else has a shortlist already: nobody reimburses a dog.