Convin
AI conversation intelligence berakar India yg dipakai contact center SEA, BPO, dan tim sales B2B untuk analisis panggilan dan coaching
Convin adalah platform Conversation Intelligence yg paling pas buat tim sales B2B SaaS SEA, BPO Filipina, dan contact center yg mengotomasi analisis panggilan, coaching agent, dan skoring QA dalam skala. Keunggulan SEA-nya: analitik percakapan multibahasa lintas Inggris, Bahasa, Thai, Vietnam, Tagalog, dan Mandarin, plus pricing enterprise Asia yg lebih murah dari Gong atau Chorus.ai di jumlah seat yg setara. Real-time agent assist nyodorin saran prompt selama panggilan live. Catatan: buat UKM SEA dengan kurang dari 5 sales rep, harga awal USD 1.500/bulan susah dibenarkan dibanding sekadar rekaman panggilan dengan review manual.
- ✓Analitik multibahasa lintas EN, ID, TH, VI, TL, MS, dan ZH
- ✓Pricing enterprise Asia biasanya ngalahin Gong dan Chorus.ai di jumlah seat SEA
- ✓QA otomatis di 100% panggilan pelanggan, bukan cuma review sampling
- ✓Real-time agent assist dengan saran prompt saat panggilan
- ×Harga awal USD 1.500/bulan curam buat tim di bawah 5 rep
- ×Gong masih menang di kedalaman coaching sales enterprise AS di skala terbesar
- ×Insight coaching butuh beberapa kuartal buat berubah jadi uplift terukur
- ×Sangat bergantung integrasi CRM dan contact-center supaya kepake
Tentang Convin
Convin adalah AI conversation intelligence bermarkas di Bengaluru yg dipakai contact center SEA, BPO Filipina, tim sales B2B, dan operasi customer service untuk analisis rekaman panggilan otomatis, quality assurance agent, ringkasan percakapan, insight coaching sales, dan prediksi CSAT — lintas percakapan dalam bahasa Inggris, Bahasa, Thai, Vietnam, Tagalog, dan Mandarin.
Fitur Utama
Cocok Untuk
Kecocokan Asia Tenggara
Convin is the Indian-rooted conversation intelligence AI for SEA sales teams, BPOs, and contact centers. Pricing is enterprise SaaS and typically lands at USD 1,500 to USD 28,000 per month depending on call volume, agent count, and modules. For SEA B2B SaaS sales teams with more than 15 reps and Filipino BPO operations with 200+ agents, Convin's automated call analysis and coaching insights typically pay back within two quarters on win-rate uplift and reduced agent training cycles. Gong, Chorus.ai, and Salesloft are competitive alternatives; Convin typically wins on Asian language conversation depth and on Asian enterprise pricing, Gong wins on US enterprise sales coaching depth at the largest scale. For SEA SMEs under 5 sales reps, simpler tools (call recording plus manual review) are usually sufficient.
- Global
- SEA
- Singapore
- Indonesia
- Thailand
- Malaysia
- Philippines
- Vietnam
- Hong Kong
Integrasi
- Other
- Salesforce
- HubSpot
- Zoho
- Freshworks
- Microsoft Dynamics
- Pipedrive
- Close
- Kustomer
- LeadSquared
- Aircall
- Amazon Connect
- Avaya
- Asana
- Calendly
- Cisco Webex
- Gorgias
- ServiceNow
- Zoho Desk
- Notion
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Analisis & Panduan Terkait
The questions operators actually ask.
Apakah Convin cocok buat BPO Filipina?
Ya. BPO Filipina yg jalanin 200+ agent pakai Convin khusus buat ngotomasi skoring QA di jutaan panggilan, use case yg jadi tujuan dirancangnya analitik multibahasa ini.
Convin vs Gong - mana yg lebih bagus buat SEA?
Tergantung. Convin biasanya menang di kedalaman percakapan bahasa Asia dan pricing enterprise Asia. Gong menang di kedalaman coaching sales enterprise AS di skala terbesar. Buat tim sales SEA-first, Convin biasanya pilihan yg lebih pragmatis.
Apakah Convin worth it buat tim sales 3 rep?
Mungkin gak. Di bawah 5 rep, harga awal USD 1.500/bulan jarang balik modal. Rekaman panggilan dengan review manual mingguan biasanya cukup sampai volume membenarkan otomasi.