Qiscus
Indonesian-built omnichannel customer engagement platform with WhatsApp API and chat SDK
Qiscus is a Yogyakarta-founded omnichannel customer engagement platform best for Indonesian D2C brands, SEA telcos and banks, mobile app companies needing embedded chat, and marketplace sellers consolidating chat across Tokopedia, Shopee, and TikTok Shop. Its SEA edge is native Tokopedia and Shopee chat integrations alongside WhatsApp Business API at roughly USD 0.0045 per marketing message, plus a Bahasa-first product. The trade-off is that for global multi-region teams, Respond.io typically wins on cross-country depth.
- ✓Native Tokopedia and Shopee chat integration unique among CPaaS in the region
- ✓WhatsApp Business API at ~USD 0.0045 marketing message rate is competitive
- ✓In-app chat SDK for embedding chat into mobile and web apps
- ✓Bahasa-first product fits Indonesian operator and agent workflows
- ×USD 115 starting price excludes the smallest Indonesian SME segment
- ×Less mature for non-Indonesia SEA markets versus SleekFlow or Respond.io
- ×LINE supported but not as deep as SleekFlow for Thai LINE OA workflows
- ×Multi-region admin and cross-country reporting trail global competitors
About Qiscus
Qiscus is a Yogyakarta-founded omnichannel customer engagement platform offering WhatsApp Business API, an in-app chat SDK, and a 20-plus channel inbox covering Instagram, Messenger, LINE, TikTok, Tokopedia chat, and Shopee chat. Used by Indonesian banks, telcos, marketplaces, and SMEs to consolidate customer conversations into one workspace with agent routing, AI assist, and automation flows.
Key Features
Best For
Southeast Asia Fit
Qiscus is one of the few CPaaS vendors built in Indonesia with native Tokopedia, Shopee, and TikTok Shop chat integrations alongside the standard WhatsApp Business API. Pricing starts around USD 115 per month for the Startup plan and USD 270 for Grow, with WhatsApp messages billed per conversation at roughly USD 0.0045 marketing and USD 0.0025 utility. For Indonesian brands, Qiscus typically beats SleekFlow or WATI on Tokopedia and Shopee depth plus Bahasa support, though Respond.io still wins for global multi-region teams.
- SEA
- Indonesia
- Malaysia
- Singapore
- Philippines
- Vietnam
- Thailand
Integrations
- E-commerce
- Tokopedia
- Shopee
- Messaging
- Messenger
- LINE
- TikTok
We verify pricing and features via official vendor documentation and live platform audits. Software-listing.com is independent and may earn affiliate commissions from some links.
Related Analysis & Guides
The questions operators actually ask.
Should I pick Qiscus or SleekFlow for Indonesian e-commerce?
For Indonesian D2C brands selling across WhatsApp, Tokopedia, and Shopee, Qiscus typically beats SleekFlow on Tokopedia and Shopee depth plus Bahasa support. For Thailand-anchored LINE OA workflows or cross-region SEA teams, SleekFlow or Respond.io usually wins.
Does Qiscus have an in-app chat SDK?
Yes — Qiscus offers an in-app chat SDK for embedding chat into mobile and web apps, which fits mobile app companies that need conversational features without building from scratch.
Can Qiscus handle Tokopedia and Shopee chat in one inbox?
Yes — Tokopedia and Shopee chat are native integrations alongside the standard WhatsApp, Instagram, Messenger, LINE, and TikTok channels. Marketplace sellers can consolidate chats across platforms into one Qiscus workspace.