Qiscus
Indonesian-built omnichannel customer engagement platform with WhatsApp API and chat SDK
Qiscus is an Indonesian omnichannel customer engagement platform (Jakarta, Yogyakarta, Kuala Lumpur, Singapore offices) with a 20+ channel inbox covering WhatsApp, Instagram, TikTok, Tokopedia and Shopee chat, an in-app chat SDK, AI agents (AgentLabs) and helpdesk ticketing. Plans start at USD 115 per month (Startup, 5 agents, 3,000 MAU) and USD 270 (Grow, 10 agents, 10,000 MAU); WhatsApp messages bill at USD 0.0045 marketing and USD 0.0025 utility.
- ✓Tokopedia and Shopee chat in the same inbox as WhatsApp, Instagram and TikTok
- ✓Published plan prices and per-message WhatsApp rates
- ✓In-app chat SDK plus AI agents and Agent Copilot
- ✓Offices in Indonesia, Malaysia and Singapore
- ×USD 115 starting price is above the smallest SME budgets
- ×Presence in Thailand, Vietnam and the Philippines is not stated on the vendor pages
- ×No free tier or trial stated on the pricing page
About Qiscus
Qiscus is an Indonesian omnichannel customer engagement platform with offices in Jakarta, Yogyakarta, Kuala Lumpur and Singapore. It offers WhatsApp Business API, an in-app chat SDK and a 20+ channel inbox covering live chat, WhatsApp, Instagram, TikTok and the Tokopedia and Shopee marketplaces, with AI agents (AgentLabs), Agent Copilot, QCRM and helpdesk ticketing. Plans start at USD 115 per month.
Key Features
Best For
Southeast Asia Fit
Qiscus is built in Indonesia (Yogyakarta and Jakarta offices) with Kuala Lumpur and Singapore offices, and its inbox covers Tokopedia and Shopee chat alongside WhatsApp Business API. Published pricing: Startup USD 115 per month (5 agents, 3,000 MAU), Grow USD 270 (10 agents, 10,000 MAU), WhatsApp marketing USD 0.0045 and utility USD 0.0025 per message. The site is in English and Indonesian.
- Indonesia
- Malaysia
- Singapore
Integrations
- E-commerce
- Tokopedia
- Shopee
- Messaging
- TikTok
This profile was researched and written with AI from Qiscus's public pages, and AI assistants quote pages on this site. Something wrong or out of date? Email [email protected] with this page and a public source. Corrections are free, for every listing.
How listings and corrections work →- ↗Startup: $115/month, 5 agents, up to 3,000 MAU | Grow: $270/month, 10 agents, up to 10,000 MAU | Enterprise: custom; Marketing $0.0045/message; Utility $0.0025/message; WhatsApp call inbound free, outbound $0.0278/minute; Helpdesk Ticketing Essential $120/agent/year, Group $450/agent/yearverified 2026-09-26
- ↗Handle customer messages from live chat, WhatsApp, Instagram, TikTok, marketplaces like Tokopedia and Shopee, and more. 20+ channels in one platformverified 2026-09-26
- ↗Qiscus provides an in-app chat solution for websites and mobile applicationsverified 2026-09-26
- ↗Deploy AI Agents that handle customer chats autonomously via AgentLabs; Agent Copilot, QCRM, Helpdeskverified 2026-09-26
- ↗Jakarta: Sampoerna Strategic Square North Tower Lt. 25; Yogyakarta: Jl. Timoho No. 43; Kuala Lumpur: Level 10, Menara Shell; Singapore: 10 Anson Road #26-06A International Plazaverified 2026-09-26
- ↗Qiscus Official Website
- ↗Qiscus Pricing Plans
- ↗SEA Operational Audit 2026
"Verified" means read on the vendor's own published pages on the date shown. We do not run hands-on tests, and a statement a vendor confirmed to us directly is labelled as vendor-confirmed. Software-listing.com is independent and may earn affiliate commissions from some links.
Related Analysis & Guides
The questions operators actually ask.
What does Qiscus cost?
Startup is USD 115 per month (5 agents, up to 3,000 MAU), Grow is USD 270 per month (10 agents, up to 10,000 MAU) and Enterprise is custom. WhatsApp messages are USD 0.0045 (marketing) and USD 0.0025 (utility); helpdesk ticketing is USD 120 to 450 per agent per year.
Does Qiscus have an in-app chat SDK?
Yes. Qiscus provides an in-app chat solution for websites and mobile applications.
Can Qiscus handle Tokopedia and Shopee chat in one inbox?
Yes. Its omnichannel chat page lists marketplaces like Tokopedia and Shopee among the 20+ channels, so marketplace sellers can consolidate chats into one workspace.
Does Qiscus support LINE or Facebook Messenger?
Not verified yet. The vendor pages we read on 2026-09-26 name WhatsApp, Instagram, TikTok, live chat, Tokopedia and Shopee; LINE and Facebook Messenger were not named. Ask the vendor.