AI ToolFrom $59/month
Zaapi
Omnichannel AI messaging and conversational commerce for SEA retail teams
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⭐ 4.8/5 · 156 reviews
via G2, Capterra or Trustpilot
About Zaapi
Zaapi is a Bangkok-headquartered conversational commerce platform that unifies WhatsApp, LINE, Facebook, Instagram, and marketplace (Shopee, Lazada, TikTok Shop) messages into one AI-powered inbox. Used by thousands of SEA retailers to automate customer support, manage orders, and run broadcast marketing campaigns with a specialized AI agent for local language intents.
Key Features
✓ Unified inbox for WhatsApp, LINE, Messenger, and Marketplaces
✓ AI Agent for 24/7 automated FAQ resolution and lead qualification
✓ No-code automation flow builder for custom customer journeys
✓ Native Shopify integration for order context and fulfillment
✓ Bulk broadcast messaging for LINE Official Account and WhatsApp
✓ Auto-translation for multi-country SEA customer support
Best For
Thai retailers relying on LINE OA and TikTok Shop for salesIndonesian and Malaysian SMEs managing high WhatsApp volumeSEA e-commerce brands syncing support with Shopify and MarketplacesMulti-country SEA teams needing a unified view of social commerce chats
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Pricing
Modelsubscription
Free tier✗ No
Starts at$59/month
Details
CategoryAI Assistant
LanguagesEN, TH, ID
Updated2026-05-13